Insurance Risk Manager

Phoenix Investors • Milwaukee, WI

The Insurance Risk Manager will support the overall business by providing high-level risk management expertise and technical knowledge across a broad range of coverage. They will also manage a fast-paced, complex insurance program and act as the direct interface with Phoenix’s internal stakeholders and insurance brokerage team to help deliver best-in-class insurance solutions to the various business units at Phoenix.

The Insurance Risk Manager will exercise independent decision-making skills by analyzing operations and contractual obligations in the context of insurance solutions to mitigate risk and coordinate risk management due diligence for new locations, projects, and business ventures. They will also take on projects to enhance safety and risk control initiatives across multiple divisions and help maintain Phoenix’s strong reputation in the insurance marketplace by growing relationships with carriers, brokers, and Phoenix colleagues.

The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Build and maintain key business relationships by phone, email, virtual meetings, and in person
  • Support leadership and operations teams with day-to-day insurance and risk management obligations
  • Work directly with the insurance brokerage team to execute business priorities and risk management-related deliverables
  • Coordinate internal/external risk management processes and ensure they are handled in a timely, accurate, and professional manner
  • Lead the renewal process in collaboration with Phoenix leadership and insurance brokers to maintain strong carrier relationships and coordinate key renewal information for carrier review where applicable
  • Drive and deliver results and improvements across the business’ annual insurance renewals, internal compliance, loss control, and risk management agendas
  • Collaborate effectively between risk, finance, operations, and other business support functions (e.g., legal) to achieve objectives and help the organization deliver on top priorities in a timely and efficient manner
  • Assist the internal team, adjusters, and broker resources with questions related to the administration of the insurance program, billing, claims issues, and problem-solving.
  • Other duties and responsibilities as requested by leadership

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree or equivalent education and related training
  • 5+ years of relevant risk management and insurance industry experience
  • Strong relationship-building skills with the ability to develop and maintain positive business relationships with brokers, carriers, and key Phoenix personnel
  • Excellent communication skills, a cooperative nature, and tactfulness to resolve problems where needed
  • Skilled in basic computer applications, such as the Microsoft Office Suite
  • Ability to travel domestically and internationally
  • Captive management experience (831 B and 831 A)
  • Proficient in multiline and multi-state claim investigation and documentation
  • Skilled in resolving large property loss claims; able to negotiate advances
  • Familiarity with executive lines (Cyber, D&O, Crime, etc.)
  • Ability to present complex insurance renewal strategies
  • Proficient in creating databases and complex spreadsheets
  • Experience deploying public adjusters; ability to negotiate terms and conditions of recovery is mandatory.
  • Advanced degree in a relevant field
  • Insurance certification (CPCU, ARM, AIC, etc.)
  • Experience working with complex property insurance programs across the U.S., London, and Bermuda marketplaces, including shared and layered property program structures
  • Experience with investigating complex or fatal liability accidents
  • Proficiency with risk management information systems (RMIS), such as Origami
  • 10+ years of experience leading cross-functional teams
  • Experience deploying nationwide loss control programs on a remote basis
  • Understanding of TrustLayer and how to deploy the resource
  • Training and development experience
  • Familiarity with the retail broker marketplace
  • Background in insurance modeling and personal lines
  • Experience in securing coverage for coastal properties in Florida and California
  • Audit experience, including SambaSafety driving privilege reporting
  • Ability to manage multi-state insurance broker teams

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