Collections Specialist

Phoenix Investors • Milwaukee, WI

Phoenix Investors, a national commercial real estate firm headquartered in Milwaukee, WI, is seeking a detail-oriented and driven Collections Specialist to join our growing team. This role plays a key part in maintaining the financial health of the organization by managing accounts receivable, supporting customer relationships, and ensuring timely collections. The ideal candidate is organized, analytical, and customer-focused, with the ability to balance multiple priorities in a fast-paced environment.

  • Lead all collections activities to ensure accounts receivable remain current
  • Communicate with customers to explain invoices, resolve discrepancies, and facilitate timely payments
  • Partner with internal teams (Customer Service, Accounting, Property Management) to support account resolution
  • Prepare and analyze aging reports, customer statements, and ad hoc reporting
  • Apply and monitor late fees and interest for delinquent accounts in accordance with company policies
  • Maintain accurate customer ledgers and investigate account variances
  • Review account activity and record necessary adjustments
  • Support the legal team with collection-related documentation, including demand letters as needed
  • Assist with year-end audits and internal reviews
  • Identify opportunities to improve processes and drive efficiency within collections and AR functions
  • Strong understanding of accounting principles, particularly accounts receivable
  • Excellent analytical, problem-solving, and organizational skills
  • Customer-focused with the ability to build and maintain professional relationships
  • Strong attention to detail and a high degree of accuracy
  • Effective communication skills, both written and verbal
  • Ability to manage multiple priorities and work independently in a fast-paced environment
  • Collaborative team player with a proactive, “can-do” attitude
  • Experience with accounting ERP systems is preferred; Yardi experience is a plus
  • Proficiency in Microsoft Excel is required
  • A bachelor’s degree in accounting, finance, or a related field is preferred
  • 3+ years of relevant accounting or collections experience

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