Does Your Logistics Provider Improve Your Customer Experience?
Despite the comeback of brick-and-mortar retail in 2022, e-commerce has secured its place as an essential channel for customers. However, just as a retail clerk having a bad day or a dirty store might ruin the customer experience for shoppers, so can wrong, missing, or poorly packaged items in response to an online purchase. Hybrid shoppers have come to expect the same quality service online that they receive in a store, which makes your fulfillment house an extension of your overall brand. When selecting a ... Read More