Exceptional Returns Management is No Longer Optional
E-commerce returns have long been a thorn in the side of e-commerce fulfillment. With most of the focus on what’s going out the door, online sellers have traditionally paid little attention to what came back in. Now, however, customers demand that the retail brands they support have a free and easy returns process for goods purchased online. To that end, it’s up to online sellers to integrate returns management capabilities seamlessly into fulfillment operations. However, mastering returns may be easier said than done, with consumers ... Read More